Refund policy


Return and Refund Policy

At EloraX.store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer returns, refunds, and exchanges according to the policy below.

1. Return Eligibility Criteria

  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

  • Products must include all tags, accessories, and manuals (if applicable).

  • Items purchased on sale or as part of special promotions may be subject to different return terms, as indicated at the time of purchase.

2. Return Timeframe

  • Returns must be requested within [5 DAYS] from the date of delivery.

  • Requests made after this period will not be accepted.

3. Refund Process and Timing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed via the original payment method.

  • Refunds typically take [5 days] to reflect in your account, depending on your bank or payment provider.

4. Exchange Options

  • Exchanges are available for certain products if the item is defective, damaged, or incorrect.

  • To request an exchange, please contact us at [elorax.store@gmail.com] with your order details.

  • We will guide you through the exchange process and ship the replacement item once we receive your original order.

5. Damaged or Defective Product Handling

  • If your product arrives damaged or defective, please contact us immediately at [elorax.store@gmail.com].

  • Include photos of the product and packaging to help us resolve the issue quickly.

  • We will either provide a replacement or a full refund, depending on availability and your preference.

6. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products

  • Perishable goods (e.g., food, flowers)

  • Items marked as non-returnable on the product page

7. Return Shipping Costs

  • If the return is due to our error (wrong item, defective product, damaged delivery), we will cover the return shipping costs.

  • For other returns, the customer is responsible for return shipping fees.

  • We recommend using a trackable shipping service to ensure the item reaches us safely.

We are committed to making your shopping experience smooth, fair, and confident. For any questions about returns or refunds, please contact us at [elorax.store@gmail.com].